Effective Date: October 2026

At To The Pointe-Shoe Store, every appointment is reserved specifically for the dancer and the service selected. Our fittings and lessons require dedicated time, preparation, and individualized attention.

When you book an appointment through our website, you are reserving that specific time exclusively for you. By completing your booking, you acknowledge and agree to the following Booking Rules and Appointment Policy.

1. Booking Your Appointment

Appointments may be booked directly through the To The Pointe website.

Please select the appointment type that best matches the service you need and provide accurate contact information when booking.

If you are unsure which appointment to select, please contact the store at 662-523-4610 before booking.

Appointment availability is limited and may vary based on staff availability, fitting schedules, studio commitments, travel, and special events.

2. Cancellation & Rescheduling — 24-Hour Policy

We understand that plans can change. We ask that you provide at least 24 hours' notice when canceling or rescheduling an appointment.

Cancellations made 24 hours or more before the appointment:

You may cancel or reschedule without a cancellation fee.

Cancellations made less than 24 hours before the appointment:

A $10 cancellation fee may be charged.

No-show appointments:

A $10 no-show fee may be charged when a customer does not attend their scheduled appointment and does not provide notice.

Repeated late cancellations or no-shows may result in additional booking restrictions or require prepayment for future appointments.

3. Late Arrivals

Please plan to arrive on time for your appointment.

For pointe shoe fittings, arriving more than 10 minutes late may require the appointment to be rescheduled.

Pointe shoe fittings require adequate time to evaluate the dancer properly. We do not want to rush a fitting, compromise the quality of the fitting, or delay the next dancer's appointment.

If you arrive late, we will do our best to accommodate you when our schedule allows. However, we cannot guarantee that the full appointment time will remain available.

Our goal is never to rush a fitting. Every dancer deserves the time and attention necessary for an individualized fitting.

4. Private Lessons & Consultations

Private ballet lessons, strength and conditioning sessions, summer intensive consultations, and other educational services are reserved for the individual dancer.

Arriving late may reduce the amount of instructional time available.

If a dancer arrives more than 10 minutes late and there is not sufficient time remaining to provide the service appropriately, the appointment may need to be rescheduled and the applicable cancellation policy may apply.

5. After-Hours Appointments

After-hours appointments may be available by special arrangement.

After-hours appointments are subject to an additional after-hours service fee communicated at the time of booking.

The same 24-hour cancellation policy applies unless otherwise communicated when the appointment is scheduled.

6. Pointe Shoe Fittings

Pointe shoe fittings require individualized assessment and adequate appointment time.

Please arrive prepared for your fitting with:

• Your current pointe shoes, if applicable

• Any toe pads, spacers, or other accessories you currently use

For first-time pointe dancers, please follow any preparation instructions provided when booking.

A pointe shoe fitting is not simply a shoe-size measurement. We take the time to evaluate the individual dancer and make recommendations based on the dancer's needs, training, foot structure, and other relevant factors.

7. Appointments for Minors

A parent or legal guardian is responsible for appointments booked for a minor.

Parents and guardians should provide accurate contact information and remain available during appointments when appropriate.

Certain services, including pointe shoe fittings, may require a parent or guardian to complete required waivers or releases before the appointment.

8. Fitting Waiver & Photo/Video Release

Customers booking certain pointe shoe fitting services may be required to review and sign To The Pointe's applicable Liability Waiver and Photo/Video Release before participating.

Completion of a booking does not replace any required waiver or release.

If a required waiver has not been completed, To The Pointe may be unable to provide the service until the required documentation is completed.

9. Appointment Availability

Booking an appointment does not guarantee the availability of a particular pointe shoe model, brand, size, width, color, or other merchandise.

Inventory changes quickly, and manufacturer availability may change without notice.

Our fitting recommendation and the availability of a particular shoe are separate matters.

10. Respect for Our Schedule

Our appointment schedule is designed to allow adequate time for each dancer.

Because appointments are individualized, one late appointment can affect the experience of the dancer scheduled immediately afterward.

We appreciate your respect for our time and the time of other dancers and families.

11. Booking Agreement

By clicking to complete an appointment booking, you acknowledge that:

• You have reviewed these Booking Rules & Appointment Policies.

• You agree to the 24-hour cancellation policy.

• You understand that cancellations made less than 24 hours before an appointment may result in a $10 cancellation fee.

• You understand that no-shows may result in a $10 fee.

• You understand that arriving more than 10 minutes late may require a fitting or appointment to be rescheduled.

• You understand that certain services require additional waivers or releases.

• You agree to provide accurate information when booking.

Thank you for helping us protect the time and individualized attention that every dancer deserves.

To The Pointe-Shoe Store LLC
1715 McCullough Blvd., Suite F
Tupelo, MS 38801
662-523-4610
tothepointeshoestore@gmail.com